Refund policy

Our 30-day money-back guarantee

We want you to love your skin magic. If a product isn't right for your skin, contact us within 30 days of receiving your order and we'll refund what you paid for that product, even if you've opened and used it. The guarantee covers every order, including orders placed with a discount code and each subscription delivery.

How to request a refund

Email us at hello@makeskinmagic.com within 30 days of receiving your order. Include your order number and let us know which product didn't work for you. We may ask you to send the item back. If we do, we'll send you instructions, and return shipping is your responsibility unless the item arrived damaged, defective or wrong. Items sent back to us without first contacting us will not be accepted.

Returns go to: 5711 63rd Street, Queens, NY 11378, United States.

Changed your mind?

Unopened items in their original packaging can also be returned within 30 days of receiving them. You'll need the receipt or proof of purchase.

Damages and issues

Please inspect your order when it arrives and contact us right away if an item is defective, damaged or not what you ordered, so we can make it right.

Subscriptions

The 30-day guarantee applies to each subscription delivery. You can skip, change or cancel future deliveries at any time. See our subscription policy for details.

Exceptions

Gift cards can't be returned or refunded.

Exchanges

The fastest way to get what you want is to request a refund for the item you have and, once it's approved, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you also have the right to cancel or return it within 14 days of receiving it, for any reason and without justification.

Refunds

We'll let you know once your request has been reviewed and whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@makeskinmagic.com.

Please note that if you live outside the United States, shipping may take longer than expected.